Co-Founder & Head of Operations @ Talem Press

Sydney, Australia | 2015 - 2025

• Founded and managed a digital-first book publisher, overseeing the entire production lifecycle for 16 fiction titles (ebook, print, and audio).
• Sold over 10,000 books with 2 million page reads by developing and executing targeted marketing campaigns on Amazon, Google, and social media ad platforms.
• Handled all business operations, including project management, author contracts, royalty accounting, and international distribution.

Co-Founder & Head of Operations @ Writer's Edit

Sydney, Australia | 2013 - 2025

• Grew a content website and e-learning website into a leading global resource for creative writers, attracting hundreds of thousands of users per month.
• Developed and sold tens of thousands of dollars worth of online writing courses while also driving revenue through strategic ad placement and conversion rate optimisation.
• Managed all technical and business operations, including custom WordPress development, SEO, and the recruitment and leadership of a 12-person writing team.

Help Desk Operations Manager @ Luxury Escapes

Sydney, Australia | 2015 - 2018

• Set up and managed all operational aspects of customer support for brands including LuxuryEscapes, Scoopon, Cudo, and LivingSocial.
• Managed the helpdesk ecosystem, routing between 60,000 to 100,000 customer support emails per month.
• Led a team to ensure customer issues were resolved efficiently, and satisfaction remained high.

Operations Manager @ Luxury Escapes

Sydney, Australia | 2012 - 2015

• Oversaw customer support, content production, and client account management teams.
• Played a key role in integrating operational assets from newly acquired businesses.

Customer Support Manager @ Luxury Escapes

Sydney, Australia | 2010 - 2012

• Helped scale the company from a startup to one of the largest ecommerce platforms in Australia.
• Managed and trained over 100 customer support agents both locally and internationally.

Backpackers Hostel Manager @ City Resort Hostel

Sydney, Australia | 2009 - 2011

• Oversaw all daily hostel operations, including staff rostering, booking management, and the entire guest experience from check-in to departure.
• Acted as the primary point of contact for guest needs, effectively resolving a wide range of issues from booking enquiries to on-site emergencies.
• Managed all financial transactions, including rent collection and payment processing, and ensured the accuracy of daily cash handling and reconciliation.

Police Officer @ West Midlands Police

Birmingham, United Kingdom | 2007 - 2009

• Handled stressful and fast-paced situations calmly, making quick and effective decisions to solve problems.
• Investigated issues by carefully gathering facts and information, and kept detailed, accurate records.

Coach & Website Administrator @ Halas Hawks Junior Football Club

Birmingham, United Kingdom | 2000 - Present

• Have been a volunteer at one of the largest junior football clubs in the UK for over 25 years.
• Coached boys and girls aged 4-18 in football for 10 years, helping to develop foundational skills and promoting teamwork across a diverse age range.
• Obtained FA coaching qualifications at age 15, contributing to the growth of youth football in the local community through structured and engaging coaching sessions.
• Served as the website administrator since 2009, still to this day maintaining the club’s online presence and providing ongoing technical support to enhance communication and club operations.

Operations Assistant @ Stourbridge & District Youth Football League

Birmingham, United Kingdom | 2024 - Present

• Assisted in the placement of referees for over 10,000 matches across multiple boys' and girls' leagues (ages 7-17) in the past 12 months, ensuring coverage for all scheduled games.
• Supported the logistics of a highly complex scheduling process, collaborating with league officials to meet operational needs and resolve challenges in real-time.
• Contributed to streamlining the scheduling process by dedicating numerous hours of voluntary work to maintain accurate schedules and ensure smooth coordination between referees, teams, and league organisers.

Inbox Profits Marketplace

2020 - Present

• Developed a subscription-based marketplace to connect financial market experts with everyday investors.
• Engineered the platform to allow portfolio managers to sell their expertise and subscribers to receive a feed of automated daily trading signals.

Automated Trading System

2020 - Present

• Engineered a fully automated trading system from the ground up to trade stocks and cryptocurrencies 24/7.
• Managed the entire project lifecycle, including strategy research, data analysis, back-end coding (PHP, MySQL), and front-end interface development.
• Successfully designed and deployed the system which now serves as a primary source of personal income.

Junior Soccer League Referee System (Voluntary)

2023 - Present

• Designed and built a custom scheduling platform to solve a major administrative challenge for a youth soccer league with over 2,000 teams.
• Automated the placement of referees for over 10,000 matches in the last 12 months, saving league volunteers hundreds of hours of manual work.
• Enhanced usability by creating a custom Chrome Extension and Firefox Add-on, demonstrating a focus on user-centric design.

Diploma Of Information Technology & Business Analysis - TAFE NSW, Australia

2025 - Present

• Currently studying a comprehensive program focused on business process analysis, IT systems, data management, and project coordination. Developing practical skills in aligning technology solutions with strategic business objectives.

3x A Level - King Edwards VI College, Stourbridge, United Kingdom

2002 - 2004

• Achieved three A Levels, building strong analytical, technical, and scientific reasoning skills. This foundation fostered a balance between logical problem-solving, data analysis, and understanding human performance and biology.

10x GCSE - Earls High School, Halesowen, United Kingdom

1997 - 2002

• Earned 10 GCSEs across a broad range of disciplines, establishing a well-rounded academic foundation and strong communication, numeracy, and critical thinking skills.